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Visitor Guide

Hilo Benioff Medical Center Visiting Hours

General visiting hours is from 11 am – 7 pm.

Hilo Benioff Medical Center Updated Visitor Policy

Hilo Benioff Medical Center’s visitor policy may change at any time based on developments in the pandemic.

Special Population

– Pediatric patients may have 2 visitors at a time during regular visiting hours (11:00 am – 7: pm). After visiting hours, 1 parent or guardian may stay with the child.

– Non-COVID patients at the imminent, end-of-life stage may have up to 6 visitors at the bedside.

– COVID patients at the imminent, end-of-life stage may have 2 visitors.


EFFECTVE MAY 22ND: Masks are no longer required for the duration of the visit inpatient rooms, waiting rooms, hallways and elevators for visitors.

– Surgical masks will remain available for anyone wanting to mask or visitors experiencing cold or flu-like symptoms

– Masking requirements remain in effect for our long-term care facilities and critical access hospitals that include: Hilo Benioff Medical Center’s Extended Care, Yukio Okutsu State Veterans Home, Hale Ho`ola Hamakua and Kau Hospital.

– Vaccination status is no longer required or checked


– Visiting Hours:  11:00 am – 7:00 pm

– Emergency Room and Short Stay: 1 visitor

– Intensive Care, Medical, Surgical/Pediatrics, Obstetrics, Progressive Care, and Transitional Care Units: 2 visitors

– Behavioral Health: 1 visitor between 6:00 – 7:00 pm

Hilo Benioff Medical Center Patient Education Handbook

Click here to read the digital copy of our Patient Education Handbook